Positive User Experience – Interaction Design
Insiders Technologies GmbH offers intelligent products and solutions centering on input management for optimizing document-related business processes. Business-relevant information from documents is analyzed in a needs- and media-appropriate manner and made available in a company in whichever way required by the input channel and subsequent business events.
With “smart Cockpit”, a new product has been developed for monitoring a company’s business processes. It is not only about sub-processes relating to document management, but about entire business processes, including both prior and subsequent sub-processes. “smart Cockpit” allows companies to recognize problems early on and take appropriate actions.
Fraunhofer IESE supported Insiders Technologies in the development of an innovative interaction design for “smart Cockpit” that is tailored to the needs of the customers, allows high usability, and promotes a positive User Experience.
Using the Fraunhofer IESE requirements methodology Satisfy, the first step was to elicit the strategic goals to be pursued with the new product. These then served as an important contribution to the elicitation of the requirements on the interaction design. In accordance with the principle of permanent customer dialog at Insiders Technologies, a workshop was then organized together with a working group consisting of representative customers and users in order to also capture the customer perspective. By using various creativity techniques especially combined for this situation (e.g., Lotus Blossom, Brainwriting, Remember the Future, Product Box), expectations as well as innovative features and quality requirements for the new product from the customer perspective were elicited in a relaxed atmosphere and prioritized initially. Afterwards the requirements were consolidated and categorized.
Based on the requirements voiced by management and those taken from the customer view, the Fraunhofer IESE UXelerate methodology was then used to determine the basic interaction concepts. In order to evaluate these designs as soon as possible, paper prototypes were created for selected use cases. These were evaluated in the Wizard-of-Oz mode together with Insiders Technologies, and improvement suggestions were collected.
For the evaluation of the interaction design by the working group of customers and users, the prototype tool Microsoft Expression Blend SketchFlow was used to create an executable lowfidelity prototype for the selected use cases, which was then evaluated during another workshop.
With the individual method selection, the consistent inclusion of customers and users, and the permanent evaluation of the intermediate results, an innovative interaction design was developed that appeals to both Insiders Technologies and its customers.